OUR "SAFE SHIPPING" POLICY

Effective Date: March 8, 2025

At Camela Camel Milk, we are committed to delivering your order quickly and safely. Please review our shipping policy to understand our process and guidelines.

1. Processing & Shipping Time

  • All orders are processed and shipped within 3 business days of purchase.
  • You will receive a confirmation email with tracking details once your order has been shipped.
  • We currently ship within the United States only.

2. Shipping Methods & Delivery

  • We partner with reliable shipping carriers to ensure your camel milk arrives in excellent condition.
  • Orders are shipped using insulated packaging to maintain proper temperature during transit.
  • Delivery times vary depending on location and shipping method chosen at checkout.

3. Temperature-Sensitive Shipping
To uphold the highest safety and quality standards, we include a temperature sticker in every package:

  • Green indicator: The milk is still frozen and safe to consume.
  • Red indicator: The milk has thawed too much during transit and may no longer be safe.

If the indicator is red upon arrival, please contact us immediately for a refund or replacement.

4. Refunds & Replacements Due to Shipping Issues

  • If your package arrives with a red temperature indicator, we will refund or replace your purchase (up to two times).
  • After two occurrences, we may determine if we can continue shipping to your area based on transit conditions.
  • Please report any shipping issues within 24 hours of delivery with photo evidence.

5. Incorrect or Undeliverable Addresses

  • Customers are responsible for providing accurate shipping information.
  • Orders returned due to incorrect addresses will not be refunded but can be reshipped at the customer’s expense.

6. Tracking Your Order

  • A tracking number will be provided once your order ships.
  • If you experience delays, please contact the shipping carrier first, as they handle final delivery.

7. Contact Us
For any shipping-related inquiries, please contact us:

Camela Camel Milk
sales@camelacamelmilk.com
2725 River Cliff Road
Bunkersville, NV 89007 USA
800-836-4036

We appreciate your trust and are dedicated to ensuring your camel milk arrives fresh and safe!